Our Microsoft SharePoint experts provide comprehensive support for all versions of SharePoint - for new and current nSynergy clients. Our support professionals handle all types of requirements and incidents including:
- Functionality support
- Site review
- Settings audit
- Platform review
- General troubleshooting
Clients who engage in custom SharePoint development with nSynergy will have peace of mind knowing their SharePoint investment is protected. Our application support program offers comprehensive post-implementation support to cater to the individual needs of our clients. Services include incident break-fix support and minor modification support.
At nSynergy, our goal is to fulfil the support needs of SharePoint clients and maximize the value of your investment. We offer different levels of support agreements to suit varied response level requirements and volumes of support usage. We also offer pre-purchase support programs for clients who require the flexibility and responsiveness of a support service desk and ability to call on extra support during unexpected times of need.
Pre-purchase support packages
We give our clients the option to pre-purchase support packages, giving you 24/7 access to our support portal - and peace of mind that you can call on us for assistance whenever you need it. It's easy to raise support issues, either by logging in to our dedicated support portal or emailing from a registered email address to automatically generate a support ticket.
Service level agreement (SLA)
Our support agreements offer you a guaranteed SLA so you know your issues will be dealt with in a timely manner. We offer two different SLA options (standard and premium) to cater to the specific response needs of individual businesses.
Qualified support professionals
Our service desk is staffed by trained Microsoft professionals with diverse skillsets across the Microsoft product range, and our service delivery adheres to ITIL principles. We offer ITIL-based incident management and problem management support delivery models across all of our support offerings, ensuring your incidents are handled in the most effective way.